Support & Help
1. Getting started
On iPhone or iPad, sign in with Apple and download free Version 1 from the content library. You can optionally link Google in Member account settings for supported cross-platform access. The free download includes games, quizzes and 20 characters with their voice and video content. Internet is needed for the first download and account checks. Use Quick Generate or select content to create a session.
2. Players cannot join
Put the host device and player devices on the same local network, then use the room link or QR code shown on the host. Allow local-network access on the host in device Settings. Guest networks, client isolation or a VPN can prevent devices from reaching each other; try a network that permits device-to-device connections. Keep the host session open. If the room address changes after reconnecting, use the new link.
3. Using a larger screen
Use a compatible external-display connection or supported AirPlay setup and the display options offered by the app. Hardware and network compatibility matter. If players can join but the display is blank, check the display connection and selected screen mode first. A local multiplayer room and an external display are separate connections.
4. Membership and Version 2
Version 2 is available to download only with an active membership. It is not sold separately. Weekly and yearly plans provide the same benefits: unlimited Create saves and downloads of current and future published official content while active. Version 1 remains free. The App Store shows current local prices before purchase; signing in does not subscribe you.
5. Canceling, switching or restoring membership
On iPhone or iPad, open Settings → your Apple account → Subscriptions → Party Games to manage or cancel a plan. Cancel at least 24 hours before the current period ends to avoid the next automatic renewal. Apple determines the effective timing of plan changes. To restore, use Restore Purchases in the app while signed in to the same Party Games member account and the Apple account that made the purchase. If verification fails, contact support; do not buy again just to fix a pending restore. Apple handles iOS refunds at reportaproblem.apple.com.
6. After membership ends
Successfully downloaded games, quizzes, characters, voice and video remain usable on that device. Existing saved creations stay playable. New saves and saving edits require active membership. Downloading paid content again after deleting it or moving to another device requires active membership. Local creations do not automatically sync or back up.
7. Interrupted downloads and storage
Check your internet connection and available storage, reopen the content library and retry. Downloads are validated before activation. Large character and voice files take time and space. Avoid uninstalling the app as a first troubleshooting step: it may remove local creations and downloads. Contact support if a completed download cannot be opened.
8. Free Teemo voice announcements
Open Teemo announcements to download the supported voice pack for your host language. Narration is optional and free, with no membership required, and runs on the device after installation. Arabic, Hindi and Indonesian interfaces use English narration. Voice files are large; leave enough storage and allow time to finish the download. Use the session voice controls to mute announcements if needed.
9. Privacy and account deletion
Open Member account settings and choose account deletion, then complete the required fresh sign-in authentication. Deletion revokes access and removes profile and active provider identity data, while minimal purchase or security records may be retained. It does not cancel your Apple subscription or delete local creations. Cancel subscriptions through Apple and remove local creations separately. If you cannot access the app, email us for help with a deletion request; never send your password.
10. Contact support
Email developer@tandlhealthservice.com.au. Include the app version, device model, operating-system version and a brief description of what happened. If you attach a screenshot, hide personal information first. Do not send passwords, payment-card information, sign-in tokens or transaction credentials. Review the Privacy Policy and Terms of Use.
支持与使用帮助
1. 开始使用
在 iPhone 或 iPad 上通过 Apple 登录，并在内容库下载免费 Version 1。可在会员账号设置中选择关联 Google，以使用所支持的跨平台访问。免费包包含游戏、问答和 20 个角色及其语音和视频。首次下载及账号核验需要互联网，可使用 Quick Generate 或自行选择内容创建场次。
2. 玩家无法加入
让主持设备和玩家设备连接同一局域网，并使用主持端显示的房间链接或二维码。在设备设置允许主持应用访问本地网络。访客网络、设备隔离或 VPN 可能阻止设备互连，请尝试允许设备相互访问的网络。保持主持场次开启；重新连接后地址变化时，使用新链接。
3. 使用大屏
使用兼容的外接显示连接或受支持的 AirPlay 设置，并选择应用提供的显示选项。功能取决于硬件及网络兼容性。如玩家能加入但大屏无画面，请先检查显示连接及屏幕模式。本地多人房间和外接显示是两个独立连接。
4. 会员与 Version 2
Version 2 只通过有效会员提供下载，不单独购买。周／年会员权益相同：有效期间无限保存作品，并下载当前及未来已发布的官方内容。Version 1 仍免费。购买前 App Store 显示本地价格，登录本身不会启动订阅。
5. 取消、切换与恢复会员
在 iPhone 或 iPad 打开“设置 → 您的 Apple 账号 → 订阅 → Party Games”管理或取消。至少在当期结束前 24 小时取消以避免下次自动续订。方案切换的生效时间由 Apple 决定。恢复购买时，请使用原 Party Games 会员账号及购买时的 Apple 账号，并在应用选择恢复购买。如核验失败，请联系支持，不要为解决待恢复状态而重复购买。iOS 退款由 Apple 处理，见上方链接。
6. 会员结束之后
成功下载的游戏、问答、角色、语音和视频仍可在原设备使用，已有作品仍可玩。新增保存及保存修改需要有效会员。删除后或换设备重新下载付费内容需要有效会员。本地作品不会自动同步或备份。
7. 下载中断与存储空间
检查互联网和可用存储空间，重新打开内容库并重试。下载在启用前经过验证；大型角色和语音文件需要时间及空间。排查问题时不要首先卸载应用，否则可能移除本地作品和下载。如已完成的下载无法打开，请联系支持。
8. 免费 Teemo 语音播报
打开 Teemo 播报，下载主持语言所支持的语音包。播报可选且免费，不要求会员，安装后在设备本地运行。阿拉伯语、印地语和印尼语界面使用英语播报。语音文件较大，请留足空间并等待下载完成；可通过场次语音控制静音。
9. 隐私与账号删除
打开会员账号设置，选择删除账号并完成所要求的重新登录认证。删除会撤销访问，并移除资料及有效提供商身份数据；可能保留最少的购买或安全记录。该操作不会取消 Apple 订阅，也不会删除本地作品。请通过 Apple 取消订阅，并单独移除本地作品。如无法进入应用，可邮件联系协助提交删除请求，切勿发送密码。
10. 联系支持
请发邮件至 developer@tandlhealthservice.com.au，说明应用版本、设备型号、系统版本及问题经过。附截图前请遮挡个人信息，不要发送密码、银行卡信息、登录令牌或交易凭证。另请参阅隐私政策及使用条款。
本页提供中英文说明。翻译存在差异时，以英文文本为准，但不限制依法不得排除的当地权利。